This guide is intended to aid and serve as a “how to” for all users as they enroll in Self Service Password Reset (SSPR). This same procedure can be used to update your SSPR settings.
Self Service Password Reset (SSPR) is a Microsoft delivered feature that allows an enrolled user the ability to reset their own password.
4.1 Text Me Option4.1.1. Enter the code received in a text and select the “Verify” button. 4.1.2. If successful, you will be returned to the initial setup screen.
4.2. Call Me Option 4.2.1. Answer your phone. 4.2.2. When prompted on the phone, hit the “#’ key. 4.2.3. If successful, you will be returned to the initial setup screen
Once you have completed your choice of settings, select the “finish” button to continue to other applications. It is important to complete this step, or your changes will be lost.
Note: You may be prompted for your password again after you select the “finish” button.
If you enter data for Authentication Phone or Authentication Email, it's not visible in the global directory. The only people who can see this data are you and your administrators. Only you can see the answers to your security questions.
To update your office phone number, contact your location IT department. When they change it, it will synchronize to SSPR.
After a period of time, and to ensure you still have the appropriate methods registered, your administrators will require you to confirm your authentication methods.
If you have any questions or problems, please contact the Help Desk
Download the Self-Service Password Reset Enrollment Manual (PDF - 1.61MB)