Would you like to learn critical negotiation and conflict resolution skills that will save your employer money, time and personnel problems? Are you interested in improving the quality of your interpersonal relationships?

Conflict management and dispute resolution offer skills for nearly every career field and interpersonal arena. You can learn to resolve disputes through arbitration, negotiation, mediation, facilitation and other approaches. Specific focus areas include domestic relations, the workplace, ethical issues, organizational and community issues, or more advanced understandings of mediation or negotiation.

Conflict Management At-A-Glance


What Can I Earn?

These rates are entry hourly wages for the following Conflict Management jobs in the Dallas-Fort Worth area.

1 This job may require a bachelor's degree or higher.
Please review current job openings and contact your advisor to review your options.

All data gathered for Dallas/Fort Worth.
Source: DCCCD Labor Market Intelligence

Opportunities for good conflict managers exist in:

  • labor and employment disputes
  • public policy
  • legal actions
  • health care
  • education
  • religious organizations
  • human resources departments and other areas of business

Even if your job description doesn’t include conflict resolution skills, you can enhance your career by mastering them. Many people also take courses to improve their interpersonal relationships both at work and at home.

Conflict Management offers courses that can:

  • count toward a certificate for college credit
  • be taken as continuing education classes
  • fulfill state-mandated education for mediators or certificate requirements for professional organizations

Why Is This a Good Career Bet?

Conflict management and dispute resolution are valuable skills in nearly every career field and job sector. These are specifically recognized skills for working anywhere where you will deal with groups of people and interpersonal conflicts that inevitably arise. 

Since a major goal of dispute resolution is to avoid costly and time-consuming legal battles, the bottom line is that it saves employers time and money. 

Conflict Management Degree and Certificate Options

El Centro College

El Centro College is the only one of the seven colleges of DCCCD to offer the Conflict Management program.

Conflict Management Credentials and State Requirements

It is important to note that there is no licensure or official certification process for mediators in the state of Texas. However, various organizations may grant credentials or institutional certificates in mediation or alternative dispute resolution. 

The Texas Mediator Credentialing Association has established criteria for granting various levels of credentials.

To mediate court-appointed cases, the state of Texas does require a minimum of 40 classroom hours of training for individuals, with 24 additional classroom hours required to mediate cases involving the parent-child relationship, usually in divorces. Courses meeting these requirements conform to the standards set by the Texas Mediation Trainers Roundtable.

Two courses, Introduction to Mediation and Introduction to Divorce Mediation, satisfy the required minimum 40 hours to mediate in the state of Texas (each course actually provides 48 classroom hours).