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Business Process Management
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Business Process Management:
Phased Training and Project Completion

Business Process Management: DMAIC Summary


Lean and Six Sigma history and theory, what a sigma is and why it matters, defects per million opportunities, the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process, and Lean thinking are covered.

Problem Definition – Getting Started
Learn critical process management concepts and tools to help get your new process design effort launched, including; process mapping, flow charts, value stream mapping, Pareto chart, project selection, project charter, project tracking, Gantt charts, affinity diagrams, critical to quality diagrams.

Measurement System – Charting Process Behavior
Increase your understanding of process effectiveness and the role of statistics in solving business problems. Covers statistical terms, variable and attributes data, central tendency, process variability, probability distribution, histograms, data collection, and trend charts.

Analysis – Discovering Root Causes
Learn the source of business problems, and how to analyze data. Cause and effect diagrams, five whys, scatter plots, and correlation analysis are covered.

Improve – Process Design and Implementation
Understand challenges and opportunities associated with implementing an improved process. Covers solution selection, error-proofing, continuous flow, corrective action matrix, solution pilot, and implementation plan.

Control – Maintaining the Results
Develop the skills necessary to deliver results according to stakeholder and customer expectations. Development of control response plans, 5S, PDCA technique, and best practices.

Phase 1 Foundation 48 Hours
Description DMAIC Application
Basic 6 Sigma Tools
Basic Lean Tools
Lean Concepts
Theory Of Constraints
Sample Size Selection
Project Selection
Process Mapping
Project Planning
Project Deliverables
In-Class Projects
Proficiency Level Understanding: Constructing meaning from oral, written, and graphic messages through interpreting, exemplifying, classifying, summarizing, inferring, comparing, and explaining.

Remembering: Retrieving, recognizing, and recalling relevant knowledge from long-term memory.
Cumulative Projects Participate 1
Complete   0
-------------------------
Total        1
Outcome The participant will have the ability to work on Quality /Process Improvement Project Team and understand the basic Lean, Six Sigma, and Performance Management Tools.
Programs Area: 

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