Needs Assessments

El Centro Corporate Solutions Group offers needs assessments, surveys and focus groups to determine performance gaps.

 

Return on Investment

We assist companies in calculating ROI on training and other services.

 

Employee Profiles and Assessments

·        Myers-Briggs

·        DiSC^®

Team Dimensions Profile^®

Work Expectations Profile^®

Time Mastery Profile^®

Personal Listening Profile^®

Discovering Diversity Profile^®

 

Customized Training

Training can be designed from scratch or tailored to meet your company-specific needs.  Follow-up coaching is available.

 

Corporate Academy Development

The Corporate Solutions Group can help you design and implement your own training academy.  Incorporate proprietary training with workforce and management skills designed to move your business forward.

 

Just-in-Time Training

Does your internal training department need help in meeting the growing demands of internal customers?  Let CSG fill in the gaps when your training staff is engaged in other priority initiatives.  Our trainers are certified in DDI, Achieve Global, and more.

 

Facilitation Services

Business retreats, strategic planning, and more.

 

Process Improvement

·        Lean Manufacturing

·        Quality Improvement

·        ISO Registration Preparation and Updates

 

Organizations today face many difficult issues, such as leadership gaps, high turnover, decreased customer service, overworked employees, and more.  To succeed in the face of such formidable challenges, organizations must incorporate a multifaceted approach to training and development.

 

El Centro College Corporate Solutions has teamed up with Development Dimensions International (DDI) to recommend the following solutions for your most common business issues. These solutions help your organization succeed in today’s competitive marketplace because they incorporate multiple training courses that will result in a skilled workforce.

 

Your needs are addressed in the following DDI Leadership and Workforce tracks.

 

Leadership Tracks

 

• New Frontline Leaders
• Middle Management Leadership
• Advanced Leadership
• Business Performance Accountability
• Leading Rapid Change
• Motivating & Retaining Talent
• Taking Action to Boost Business Results
• Basic Coaching
• Advanced Coaching
• Team Leadership
• Selection & Retention
• Leading Lean

Workforce Tracks

 

·        Improving Interaction Skills

·        Optimizing Team Success

·        Taking Action to Boost Business Results

 

 

Leadership Tracks

 

New Frontline Leadership

·        Essentials of Leadership — This prerequisite course teaches leaders how to get results through people.

·        Getting Started as a New Leader — New leaders develop a strategy and learn a leadership approach to accelerate their success in this new role. (No prerequisite course)

·        Coaching for Success — Teaches proactive coaching skills that leaders need to help people take on new tasks or solve problems.

·        Coaching for Improvement — Builds the skills leaders need to help people with performance or work habit problems.

·        Managing Performance Problems — Provides leaders with additional skills to address chronic performance or work habit problems.

·        Setting Performance Expectations — Helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it.

·        Delegating for Results — Prepares leaders to become catalysts who transfer responsibility and authority to others.

 

 

 

Middle Management Leadership

Essentials of Leadership (see above) is the prerequisite course for most leadership courses.

 

·        Supporting Leadership Development - Designed to teach managers what they need to do to provide support during a leadership development initiative which uses DDI curricula. (No prerequisite course)

·        Building an Environment of Trust - Teaches leaders to recognize
behaviors that lead to distrust and to understand the human impact of a
non-trusting environment.

·        Developing Others - Provides leaders, coaches, and mentors with a practical process and the skills necessary to develop talent. (No prerequisite course)

·        Influential Leadership - Helps leaders get their good ideas heard, accepted,
and enacted.

·        Rapid Decision Making - Helps leaders accelerate the decision-making process, yet still make quality decisions in fast-paced environments with limited time and information. (No prerequisite course)

 

 

 

Advanced Leadership                                                           

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Adaptive Leadership - Teaches leaders how to tailor their approaches based on team members’ motivations, personality styles, the organizational environment, and the situation. This is an advanced interpersonal skills course. It is highly recommended that several other interpersonal skills courses from DDI be taken prior to this one.

·        Building an Environment of Trust - Teaches leaders to recognize
behaviors that lead to distrust and to understand the human impact of a
non-trusting environment.

·        Developing Others - Helps leaders understand the critical role they play in developing organizational talent, and provides a process for them to follow in doing so. (No prerequisite course)

·        Retaining Talent - Helps leaders understand their critical role in retaining organizational talent, and creating an environment in which people feel valued and satisfied in their job.

·        Building Winning Partnerships - Leaders learn how to establish true partnerships to meet customer needs by developing strategies for gaining people’s commitment to working together.

·        Influential Leadership - Helps leaders get their good ideas heard, accepted,
and enacted. (No prerequisite course)

·        Essential Interviewing Skills^SM - This behavior-based interviewing course teaches hiring managers how to interview for behaviors, knowledge, and motivations needed for success on the job.

 

Business Performance Accountability

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Setting Performance Expectations - Helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it.

·        Reviewing Performance Progress - Teaches leaders to conduct effective discussions that recognize people’s success and plan for their future development.

·        Delegating for Results - Prepares leaders to transfer responsibility and authority
to others.

·        Resolving Conflict - Enables leaders to recognize signs of conflict, assess the conflict, and serve as catalysts to achieve resolution.

·        Rapid Decision Making - Helps leaders accelerate the decision-making process, yet still make quality decisions in fast-paced environments with limited time and information. (No prerequisite course)

·        Boosting Business Results - Designed to follow 3 to 6 of DDI’s leadership courses, this course enables leaders to identify a project or task that will require effective use of these newly learned leadership skills. Teaches leaders a proactive, strategic process they can apply to leverage their leadership skills with business results.

 

Leading Rapid Change                                                             

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Building an Environment of Trust — Teaches leaders to recognize
behaviors that lead to distrust and to understand the human impact of a
non-trusting environment.

·        Leading Change - Explores how change affects individuals and teams and shows leaders what they can do to help others adapt.

·        Resolving Conflict - Enables leaders to recognize signs of conflict, assess the conflict, and serve as catalysts to achieve resolution.

·        Motivating Others - Teaches leaders how to proactively create an environment in which people are highly motivated to perform.

·        Adaptive Leadership - Teaches leaders how to tailor their approaches based on team members’ motivations, personality styles, the organizational environment, and the situation. This is an advanced interpersonal skills course. It is highly recommended that several other interpersonal skills courses from DDI be taken prior to this one.

·        Influential Leadership - Helps leaders get their good ideas heard, accepted,
and enacted. (No prerequisite course)

 

 

 

Taking Action to Boost Business Results

·        Impacting Your Work Processes - Teaches people to analyze their own work processes and learn how to improve performance while working faster and
minimizing rework. (No prerequisite course)

·        Improving Personal Productivity - Gives individuals the skills they need to increase their productivity while decreasing their stress levels. (No prerequisite course)

·        Making Effective Decisions - Teaches a practical five-step method for making
clear decisions. (No prerequisite course)

·        Making Sense of Business:  A Simulation® - Uses a business simulation to
help learners gain “business sense” and understand how their jobs affect the organization and how the organization competes in the marketplace.
(No prerequisite course)

·        Taking Action® to Solve Problems - Helps people identify problems and their causes, evaluate potential solutions, and select the solution with the greatest
chance of success. (No prerequisite course)

·        Thunderbolt Thinking®:  Innovation Fundamentals - Enhances and strengthens innovative thinking skills. (No prerequisite course)

 

 

 

Basic Coaching

Essentials of Leadership — This prerequisite course teaches leaders how to get results through people.

·        Coaching For Success — Teaches proactive coaching skills that leaders need to help people take on new tasks or solve problems.

·        Coaching For Improvement — Builds the skills leaders need to help people with performance or work habit problems.

·        Managing Performance Problems — Provides leaders with additional skills to address chronic performance or work habit problems.

 

 

 

Advanced Coaching

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Mastering Interaction Skills - This application course helps leaders significantly improve their confidence and mastery in using the IMSM leadership skills.  Leaders explore the issues that they face, practice their skills, and receive feedback on their use of the interaction process skills. It is for leaders who have completed 2 to 3 skill development courses (e.g. Coaching for Success, Coaching for Improvement, etc.)

·        Adaptive Leadership - Teaches leaders how to tailor their approaches based on team members’ motivations, personality styles, the organizational environment, and the situation. This is an advanced interpersonal skills course. It is highly recommended that several other interpersonal skills courses from DDI be taken prior to this one.

·        Developing Others - Provides leaders, coaches, and mentors with a practical process and the skills necessary to develop talent. (No prerequisite course required)

·        Retaining Talent - Helps leaders understand their critical role in retaining organizational talent, and creating an environment in which people feel valued and satisfied in their job.

·        Motivating Others - Teaches leaders how to proactively create an environment in which people are highly motivated to perform.

 

 

 

 

Team Leadership

Essentials of Leadership is the prerequisite for most leadership courses.

 

·        Launching a Successful Team - Leaders learn process and tools for setting up a team charter, including goals, ground rules, and other important elements of a successful team.

·        Building an Environment of Trust - Teaches leaders to recognize
behaviors that lead to distrust and to understand the human impact of a
non-trusting environment.

·        Making Meetings Work - Leaders learn how to effectively plan, facilitate, and follow-up on meetings (including virtual meetings)  to ensure that there is a payoff for the time invested.

·        Reaching Agreement - Teaches the dynamics of reaching agreement in groups.

·        Leading High Performance Teams - Provides team leaders with the tools and skills to diagnose, coach, and reinforce to support their team’s growth.

·        Building Winning Partnerships - Leaders learn how to establish true partnerships to meet customer needs by developing strategies for gaining people’s commitment to working together.

 

 

Motivating and Retaining Talent                                              

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Building an Environment of Trust - Teaches leaders to recognize
behaviors that lead to distrust and to understand the human impact of a
non-trusting environment.

·        Adaptive Leadership - Teaches leaders how to tailor their approaches based on team members’ motivations, personality styles, the organizational environment, and the situation. This is an advanced interpersonal skills course. It is highly recommended that several other interpersonal skills courses from DDI be taken prior to this one.

·        Motivating Others - Teaches leaders how to proactively create an environment in which people are highly motivated to perform.

·        Developing Others - Helps leaders understand the critical role they play in developing organizational talent, and provides a process for them to follow in doing so. (No prerequisite course required)

·        Retaining Talent - Helps leaders understand their critical role in retaining organizational talent, and creating an environment in which people feel valued and satisfied in their job.

·        Coaching for Success - Teaches proactive coaching skills that leaders need to help people take on new tasks or solve problems.

 

Selection and Retention

Essentials of Leadership is the prerequisite course for most leadership courses.

 

·        Essential Interviewing Skills^SM - This behavior-based interviewing course teaches hiring managers how to interview for the behaviors, knowledge, and motivations needed for success on the job. (No prerequisite course required)

·        Achieving Your Leadership Potential - Shows leaders how to initiate, create, and execute their own development plan. (No prerequisite course required

·        Coaching for Success - Helps leaders guide people who are identifying development opportunities through the use of critical thinking skills.

·        Developing Others - Helps leaders understand the critical role they play in developing organizational talent, and provides a process for them to follow in doing so. (No prerequisite course required)

·        Motivating Others - Teaches leaders how to proactively create an environment in which people are highly motivated to perform.

·        Retaining Talent - Helps leaders understand their critical role in retaining organizational talent, and creating an environment in which people feel valued and satisfied in their job.

 

 

 

Leading Lean                                                       

Essentials of Leadership is the prerequisite for most leadership courses.

 

·        Coaching for Success — Teaches basic coaching skills that leaders need to help people take on new tasks or solve problems.

·        Delegating for Results — Prepares leaders to transfer responsibility and authority
to others.

·        Developing Others — Helps leaders understand the critical role they play in developing organizational talent, and provides a process for them to follow in doing so.

·        Influential Leadership — Helps leaders get their good ideas heard, accepted,
and enacted. (No prerequisite course)

·        Leading Change — Explores how change affects individuals and teams and shows leaders what they can do to help others adapt.

·        Making Meetings Work — Helps leaders ensure that meetings run efficiently, generate good decisions, and result in clear action.

·        Leading High Performance Teams — Provides team leaders with the tools and skills to diagnose, coach, and reinforce to support their team’s growth.

·        Motivating Others — Teaches leaders how to proactively create an environment in which people are highly motivated to perform.

·        Building Winning Partnerships — Leaders learn how to establish true partnerships to meet customer needs by developing strategies for gaining people’s commitment to working together.

·        Setting Performance Expectations  — Helps leaders drive performance and accountability by helping people understand what is expected of them and gaining their commitment to achieving it.

·        Reviewing Performance Progress  — Teaches leaders to conduct effective discussions that recognize people’s success and plan for their future development.

·        Rapid Decision Making  — Helps leaders accelerate the decision-making process,
yet still make quality decisions in fast-paced environments with limited time
and information. (No prerequisite course)

 

 

 

 

 

 

Workforce Tracks

 

Improving Interaction Skills

·        Interaction Skills for Success — This prerequisite course presents the essential skills for building positive working relationships.

·        Adapting to Change — Helps individuals assess the amount of change in their lives and teaches a technique that allows them to better deal with change and continue to move forward. (No prerequisite course)

·        Communicating and Listening — Gives learners a framework for effective communication and also helps people listen actively, minimize distractions, and understand nonverbal signals.

·        Communicating with Others — Helps participants recognize and overcome communication barriers and interact effectively with others.

·        Feedback Fundamentals — Sharpens skills in giving and receiving feedback.

·        Personal Empowerment: Taking Initiative — Helps employees take responsibility for their success. (No prerequisite course)

·        Working Through Conflict — Helps employees handle conflicts among team members.

 

Optimizing Team Success

Course Recommendations: These courses help establish and maintain high-performance teams.

 

·        Interaction Skills for Success — This prerequisite course presents the essential skills for building positive working relationships.

·        Contributing to Meeting Success — Teaches the seven responsibilities of meeting attendees and how to fulfill them.

·        Fast Start for Teams — Provides a flexible framework and specific steps for moving through the team start-up process. (No prerequisite course)

·        Optimizing Team Performance — Helps teams assess strengths/ weaknesses and action plan ways to optimize performance. 

·        Supporting Others — Helps employees recognize opportunities to coach, guide, and encourage others as well as learn ways to ask others for support.

·        Valuing Differences — Helps individuals understand and appreciate the value of different skills, abilities, and motivations.

·        Working as a Team — Teaches learners to recognize the advantages
of teamwork and cooperation and to identify and understand the stages of
team development.

 

Taking Action to Boost Business Results

Course Recommendations: The courses below were specifically designed to develop employees’ understanding of basic business principles as well as how and why employees can contribute to the organization’s success. 

 

·        Impacting Your Work Processes — Teaches people to analyze their own work processes and learn how to improve performance while working faster and
minimizing rework. (No prerequisite course)

·        Improving Personal Productivity — Gives individuals the skills they need to increase their productivity while decreasing their stress levels. (No prerequisite course)

·        Making Effective Decisions — Teaches a practical five-step method for making
clear decisions. (No prerequisite course)

·        Making Sense of Business: A Simulation® — Uses a business simulation to
help learners gain “business sense” and understand how their jobs affect the organization and how the organization competes in the marketplace.
(No prerequisite course)

·        Taking Action® to Solve Problems — Helps people identify problems and their causes, evaluate potential solutions, and select the solution with the greatest
chance of success. (No prerequisite course)

·        Thunderbolt Thinking®:  Innovation Fundamentals — Enhances and strengthens innovative thinking skills. (No prerequisite course)

 

 

 

 

 

 

                       

 

Customer Care                BUSG 1005     8-16 Hours

The better the “front line” the stronger the “bottom line”. Your front line can actually reduce costs and generate revenue. With Customer Care training, your employees learn to regain passion for the workplace, and apply tools that make exceptional customer service possible. (Lar)

 

Moving to the Next Level                             8 Hours

Transitioning from worker to supervisor / manager not only requires a change in job duties but also a change in the way one sees one job. All too often many assume that they will be doing basically the work as before except that they will now be "in charge". In reality, a major change in responsibility is occurring and what is needed from the new supervisor / manager is an intensive effort to acquire new skills and the handling of “people” issues. (Zid)

 

Managing the Technical Professional                  8 Hours

Rapid changes in technology and organization environments require the effective management of technical professionals. However, technical professionals offer some unique challenges. They have been educated to analyze and solve problems logically, to focus on data, not human processes and to act as individual contributors, not team players. Learn specific management skills to success in a technical environment. (Zid)

 

Influencing Behaviors                           4 Hours

Having the expertise to gain support for our views and opinions consistently, then motivating our team to achieve those goals can prove a daunting task for even the most exceptional leader.  This workshop focuses on skills to maximize the participant’s ability to persuade others using the “Push/Pull” model. (Lar)

 

Change Management                          8 Hours

Creativity is the key to business innovation. Staying flexible in an inflexible world is the key to managing change in our personal and business lives. This workshop looks at why people resist change, and how to most effectively motivate team members to embrace the opportunity to become a part of the change agent roster. (Lar)

 

 

Smart Hiring                                    8 Hours

Have you ever hired someone who did not live up to expectations? Hiring the wrong person for the job is like asking a rabbit to swim. Rabbits may swim for a short stint, but eventually they will struggle, get frustrated, and quit. That is exactly what happens when we hire people for positions that are not good fits. They will eat up your time and energy and weaken an entire team. It is a lot easier to hire rabbits to run and fish to swim. Learn these essential keys or ‘hooks’ to avoid costly hiring mistakes. (Zid)

 

Ethical Attitudes                               8 Hours

Tough decisions are a part of everyday life.  Making those decisions with an eye on the distinction between discretionary and non-discretionary issues can cast a grey tint to what is traditionally a black and white choice.  This workshop examines ethics and their role in today’s culture offering keys to unlock ethical mindsets. (Lar)

 

Employee Motivation                        4 Hours

How do you create a committed workforce? Some say money is the answer. “Pay them more and they’ll be turned-on.” Others say recognition is the key. “Give them pats on the back, awards or gifts and they’ll go that extra mile.” Still others say the work environment is critical. Each of these has some truth in it. But there is no silver bullet or magic pill. One size doesn’t fit all. Learn these essential keys or ‘hooks’ to power-up your people and keep your high performers excited about their work.

 

 

Influence Beyond Authority                      8 Hours

In a work world of cross-functional teams and company partnerships, your ability to ethically influence others can create far greater outcomes than formal power structures. Master the art and science of influence through a results oriented approach based on Cialdini’s Six Principles of Influence. Learn and apply new tools, strategies, and methods that appeal predictably to deeply rooted human needs. (Pwhel)

 

Business Writing (in English)                        16 Hours

This course is designed to refresh the skills of the busy business person who must write for clarity, consistency, and impact.  Email and memo writing will be stressed.  Grammar rules will be reviewed and winning writing techniques will be practiced. 

 

Powerful Presentation Skills                    16 Hours

During this 16-hr course you will learn the essentials of delivering a business presentation with impact.  Vocal variety, appropriate body language, and techniques to engage your audience will be mastered.

 

The Art & Science of Screen Design                   8 Hours

Learn how to create visual aids that complement the words you speak rather than compete with them! Learn how to use the 4 key elements of an effectively designed screen to  increase audience’s attention to your message, accelerate message comprehension and enhance listener’s retention.  (Pwhel)

 

Accent Reduction for the Business Professional            16-24 Hours

Learn to present to English-speaking customers without distractions of pronunciation. You will be more confident and at ease by learning key techniques to accent reduction.

 

Presentation Skills for the Non-native English Speaker        16 Hours

In this course, you will learn the essentials of delivering a business presentation with impact.  You will master vocal variety, appropriate body language, and techniques to engage your audience.  This course is specially designed for those who speak English as a second language.

 

Customer Service Phone Skills                        12 Hours

This workshop combines phone skills and customer service excellence by providing guidelines, techniques, and the opportunity to practice as well as explore with employees the kind of customer service representative they want to be. (Pwhel)

 

 

 

 

Computer Fundamentals in Spanish  POFI 1004     32-64 Hours

This introduction to the personal computer provides participants with practice with basic file operations, such as creating, copying, and deleting files, executing programs and other operating system skills.  Basic word processing document creation, editing, and formatting are also practiced. 

Microsoft Office Skills Upgrade       ITSC 1004     7-40 Hours

This seminar is customized to meet company needs following a self-assessment or a specific request for assistance with specific Microsoft Office documents, templates, or skills by the company.

 

Intermediate Spreadsheets             ITSW 2029      7-40 Hours

Customize the spreadsheet environment by analyzing workbook data and creating worksheets and charts.   Import and export data, manage workbooks, format numbers, establish ranges, customize spreadsheets, audit worksheets, summarize data, analyze data, and apply workgroup collaborative features.

 

Advanced Spreadsheets             ITSW 2049      7-40 Hours

Learn advanced concepts in electronic spreadsheets: macro programming features, database functions, merging and linking spreadsheets, data file transfer, and Boolean functions.  Utilize advanced spreadsheet functions; create and design macros; and devise solutions utilizing linked worksheets and merged data.

 

The Power of PowerPoint                         8 Hours

Learn to take Power Point into the light with screens that are designed for impact and clarity.  You’ll never have a snoozer in your audience by using these tried-and-true design and presentation methods. (Pwhel)

 

 

English

English at Work – Multilevel      COMG 1091     30 Hours

Employees will learn English vocabulary, phrases, and functional skills in order to communicate better in the workplace.  Listening and speaking skills are emphasized, while reading and writing skills are also practiced.  Industry-specific vocabulary and skills are integrated into the class.  This multilevel course is offered to those businesses that have small groups of employees at different levels of English ability.  Materials appropriate for each student are recommended and a thematic program is followed to include students in whole-group activities as well as small-group work.

Basic English at Work             COMG 1003     60 Hours (or 30+30 Hours)

An introduction to the English language for the beginner.  Participants will learn to recognize and produce sounds and characters of the alphabet and number system, acquire survival vocabulary and elementary functional grammar, and improve communication skills for successful job performance.

English at Work - Level 1             COMG 1091     60 Hours (or 30+30 Hours)

For the beginner with limited experience in English.  Participants will acquire basic work-related vocabulary and use simple grammar structures to form short sentences.  Course provides practice in conversation to develop real-world listening and speaking skills, including basic sounds of the English language for use in the workplace.

English at Work - Level 2             COMG 1091     60 Hours (or 30+30 Hours)

Participants will continue study of English vocabulary, phrases, and functional skills in order to communicate at a high basic level in the workplace.  Site-specific vocabulary and skills are integrated into the class.  Listening and speaking skills are emphasized, while reading and writing skills are also practiced.

 

 

 

 

 

English at Work - Levels 3 & 4        COMG 1091     60 Hours

Participants will advance in their study of English vocabulary, phrases, and functional skills.  While listening and speaking skills are emphasized, reading and writing skills are also integrated into the course of studies.

 

Speaking English at Work: Pronunciation    COMG 1006 16 Hours

Designed to complement English at Work: Level 1 and above, this course is the first in a series of workshops focused on guided practice in the area of speaking.  Students will practice basic sounds of the English language for assimilation and use in the workplace.  Pronunciation and repetition of frequently used words are used to enhance speaking and listening skills and build English vocabulary. Verbal drills and coaching are included.  Simultaneous enrollment in the appropriate level of English at Work is required.

 

Speaking English at Work:  Techniques of Clear Speech     COMG 1006 16 Hours

Designed to complement English at Work: Level 2 and higher, this course is the second in a series focused on guided practice in the area of pronunciation.  Course provides practice in standard American English pronunciation and foreign accent reduction.  Concepts of stress and intonation are introduced.

 

Spanish

 

Spanish at Work I                 FRNL 1001     30 Hours

This introductory Spanish class focuses on listening and speaking skills, while also providing explanation of basic grammar and practice in writing.  Culture units on Hispanic culture and Puerto Rico included.  Industry-specific words and phrases may be integrated into the class.  Recommended textbook includes four compact discs for reinforcement of concepts introduced in class.

 

Spanish at Work II                FRNL 1001     30 Hours

This continuation of introductory Spanish class focuses on basic conversational skills, while also providing explanation of basic grammar and practice in writing.  Culture units on Spain and Mexico included.  Industry-specific words and phrases may be integrated into the class.  Recommended textbook includes four compact discs for reinforcement of concepts introduced in class.

 

Spanish at Work III               FRNL 1091     30 Hours

This lower-intermediate Spanish class focuses on conversational skills, while also providing a review of basic grammar and practice in verb tenses and writing.  Industry-specific words and phrases may be integrated into the class.

 

Spanish at Work IV                FRNL 1091     30 Hours

This upper-intermediate Spanish class focuses on conversational skills, while also providing practice in verb tenses moods and writing.  Industry-specific words and phrases may be integrated into the class.

 

Spanish Conversation at Work      SPNL 1091     30 Hours

This class may be taken simultaneously with or in lieu of Spanish at Work III or IV. Students will practice Spanish vocabulary, phrases and functional skills in order to develop conversational fluency at an intermediate level in the workplace.  Industry-specific vocabulary and skills may be integrated into the class.  Listening and speaking are emphasized, while reading and writing skills are also practiced.  Prerequisite: Spanish II or instructor permission.

 

Workforce Spanish                 FRNL 1001     16-24 Hours

This course is designed for employees with no previous knowledge of Spanish.  Workforce Spanish will jumpstart their ability to say words and phrases which are imperative for success with the Spanish employee or customer. 

 

 

Spanish for Bilingual Professionals

Advanced Written Spanish for Bilingual Professionals      24 Hours

Write your way into the hearts of your customers with grammatical confidence and professionalism.  This course is designed for the bilingual employee who must write Spanish with increased precision for better communication.

 

Advanced Spoken Spanish for Bilingual Professionals       24 Hours

Win your customers’ trust with better verbal skills in Spanish.   This course is designed for the bilingual employee who would like to speak Spanish even more courteously and professionally.

 

Spanish for Medical Personnel

 

Spanish I for Medical Personnel       SPNL 1001     45 Hours

This beginning Spanish class initiates a basic understanding and use of the language.  The focus is on beginning listening and speaking skills, including terms and phrases specific to a hospital setting.  Basic grammar and writing are included.  Culture units on Hispanic culture and Puerto Rico included.  Language textbook includes four compact discs for reinforcement of concepts introduced in class; separate medical Spanish textbook also required.

 

Spanish II for Medical Personnel      SPNL 1002     45 Hours

This continuation of Spanish I for Medical Personnel completes a basic understanding and use of the language.  The focus is on listening and speaking skills, including terms and phrases specific to a hospital setting.  Basic grammar and writing are included.  Culture units on Spain and Mexico are included.  Language textbook includes four compact discs for reinforcement of concepts introduced in class; separate medical Spanish textbook also required.

 

Spanish III for Medical Personnel     SPNL 1091     45 Hours

This continuation of Spanish II for Medical Personnel reviews a basic understanding and use of the language and continues at a low intermediate level.  The focus is on listening and speaking skills, including terms and phrases specific to a hospital setting.  Intermediate grammar and writing are included.  Language textbook and separate medical Spanish textbook are required.

 

 

 

 

 

Project Management Concepts                     16 Hours

The Project Management Concepts course is a two-day introductory course designed to give the participants a general understanding of project management concepts and terminology. Concepts takes a high level overview of the project life cycle beginning with project feasibility assessments and ending with project closure. The focus of this course is to orient the participant to the internationally recognized standards in project management. By doing so, a common language can be established which will improve overall project management communications and streamline project processes.

 

Planning, Scheduling & Control                      32 Hours

This 4-day course focuses on the planning and controlling processes of effective project management. You will learn how to define business and project requirements and break them down to manageable units. You will be able to create an appropriate project schedule that considers the associated risks, resources, time and cost constraints.  Upon completion, you will prepare a project plan and proposed implementation strategy for the proposed project.

 

CAPM® Exam Review                          4 Hours

The class is designed to enhance your understanding of the Guide to the Project Management Body Knowledge (PMBOK)®, which is essential to successfully passing the CAPM® examination. Time will be spent answering your questions regarding the CAPM® exam, test application process and recommended studying tips. You will learn to understand how the PMBOK® is organized and how you can use it to study for the exam. We will cover all chapters with particular emphasis on the knowledge areas, terminology and concepts. Students are encouraged to bring their copy of the PMBOK® 3rd edition with them to class.

 

Project Management Professional Exam Preparation          24 Hours

This comprehensive three-day course is specifically designed to prepare an applicant for Project Management Institute's (PMI's), Project Management Professional (PMP) Certification Exam. All PMBOK knowledge areas will be addressed. Bring your PMBOK 3rd Edition to class.

 

Medical Terminology          MDCA 1013     48 Hours

Study and practical application of a medical vocabulary system. Includes structure, recognition, analysis, definition, spelling, pronunciation, and combination of medical terms from prefixes, suffixes, roots, and combining forms.  Participants will be able to define terms and abbreviations which apply to the structural organization of the body; analyze and identify terms and their components from a list, including prefixes, suffixes, roots, and combining forms; identify correct pronunciation, spelling, and definition of medical terms; and correctly interpret the contents of a written patient medical scenario.

Pathophysiology                   MDCA 1002     48 Hours

Study of anatomy and physiology with emphasis on human pathophysiology, including etiology, prognosis, medical treatment, signs and symptoms of common diseases of all body systems.  Participants will be able to delineate between normal and abnormal physiologic functions of all body systems; identify etiology, signs, and symptoms of diseases of all body systems; and correlate the prognosis, medical treatment, and procedures with patient morbidity and mortality.

 

Pharmacology                 HITT 1049     32 Hours

Overview of the basic concepts of the pharmacological treatment of various diseases affecting major body systems.  Participants will be able to identify the drugs associated with the treatment process; and examine drug therapy, dosages, actions, and drug administration routes.

 

Medical Coding I                  HITT 1013     48 Hours

Knowledge and skills in health information for ICD-9 and CPT co ding of insurance forms for reimbursement of medical services.  Participants will be able to identify different nomenclatures and classification systems; and assign codesusing appropriate rules, principles, guidelines, and conventions.

 

Medical Coding II                 HITT 2046     48 Hours

In-depth coverage of ICD and CPT coding rubrics, conventions, principles, and updates as they apply to accurate coding of complex medical and surgical cases. Government regulations and changes in health care reporting will be addressed.  Interpret inpatient or outpatient medical records to assign appropriate principal or secondary diagnosis and principal or secondary procedures and the appropriate PPS reimbursement category.

 

 

 

First Aid with Cardiopulmonary Resuscitation & AED   EMSP 1026 7 Hours

Instruction in first aid for injured and ill persons as prescribed by the American Heart Association.  Cardiopulmonary resuscitation and automated external defibrillator techniques will be presented and practiced in this class.  Upon successful completion, participants will receive the AHA card.

 

Cardiopulmonary Resuscitation & AED   PHEZ 1000 4 Hours with infant CPR

3 Hours without infant CPR

The Heartsaver® AED course teaches cardiopulmonary resuscitation and automated external defibrillator use, relief of choking in adults and children, and infant CPR and relief of choking, and use of barrier devices for all ages.

 

 

Food Service Manager Certification (English or Spanish)   RSTO 1041 15 Hours

This course is the 15-hour certification program for owners and operators of establishments which prepare and serve food to the public. Topics include methods of proper food storage, techniques for sanitary food service preparation, employee sanitation, pest control, accident prevention, housekeeping management, sanitation regulations and standards, and facility conditions which contribute to outbreaks of food-borne disease.  The class will be presented in English or Spanish as requested.  Participants will present the state examination in either language at the end of the course, and the state will send the results to the participants at the addresses that they specify on the exam.

The El Centro College Food Protection Certification and Recertification programs meet training requirements mandated by the cities of Dallas, Garland, and Mesquite.

 

Recertification: Food Protection Management Program (English or Spanish)    

RSTO 2041 7 Hours

This seven-hour recertification course is designed for owners and operators of establishments that prepare and serve food to the public. Specified topics include categories of food contamination, factors that contribute to food-borne illness, and introduction to HACCP. All students must show evidence of successful completion of the 15-hour Basic Food Service Manager Certification course.  The class will be presented in English or Spanish as requested.  Participants will present the state examination in either language at the end of the course, and the state will send the results to the participants at the addresses that they specify on the exam.

 

The El Centro College Food Protection Certification and Recertification programs meet training requirements mandated by the cities of Dallas, Garland, and Mesquite.

 

ISO 9001:2000 and AS9100

 

Executive Briefing                                              8 Hours

This is a one-day overview of the requirements of the standard; it is meant to be a “quick and easy” briefing for upper management.  (PBG)

 

Internal Auditor Training                     24 Hours

This three day course is designed for those who are responsible for internal audits at their organization.  Internal Auditors must be trained, and this course will be exactly what they are looking for.  This is a robust, comprehensive course packed full of exercises and case studies.  (PBG)

 

Documentation or Procedural Reviews                              16-24 Hours

This service is a complete review of the organization’s documentation, along with options for improvement, discussions of why or why not the document will work, as well as compliance review to ensure it complies as needed.   (PBG)

 

Preparing for Registration                                                8 Hours

This is a one-day course for management and the ISO Management Representative.  During this course, leadership will learn what it can expect to happen during the registration process, how it should prepare for the audit, and how to respond to any audit findings.   (PBG)

 

Key Process Indicators (KPI)                                             8 Hours

During this one-day course, employees will learn how to set up Key Process Indicators, what to look for, and how they affect an organization’s ability to improve.  (PBG)

 

Corrective and Preventive Action                                      8-16 Hours

During this course, employees will learn what corrective and preventive actions are, and how to respond to CARs/PARs.  They will also learn how to perform a root-cause investigation, and why.  (PBG)

 

Supplier Management                           8 Hours

This one-day course is designed to show the impact of suppliers on your organization’s ability to meet customer requirements and how to start the process of supplier management.  (PBG)

 

1.   Meeting to Understand Client Goals

2.   Training Needs Survey

                             Focus group

                             On-line survey

3.   Data Analysis

4.   Skill and Performance Gaps Identified

5.   Performance Solutions Suggested

                             Training

                             Other

6.   Training

                             Off-the-shelf

                             Tailored or Customized

                             On-line

7.   Classroom Training Delivery

                             Times Convenient for Business

                             Company Site

                             Bill J. Priest Institute Facilities

8.   Evaluation of Training